Telehealth FAQ

We have compiled the following information to help you get the most out of your Telehealth session and to answer common queries you may have.

Getting the most out of your Telehealth session

In a face-to-face therapy session at Mindview Psychology, a lot of consideration goes into optimising the treatment rooms in order to establish trust, stability and comfort.

With online therapy, the responsibility for creating an optimal therapy environment is shared between you and your therapist.

Below are some tips to ensure you get the most out of your Telehealth session: 

Preparing the Therapeutic Space

  • Try to commit to the same place each session - you may have a particular room where you feel relaxed and/or a chair or couch you prefer to use
  • If possible, use a laptop or desktop computer and ensure it is set up on a stable surface. If you need to use a mobile phone or tablet, turn off notifications and place the device on a stable surface
  • Consider what is needed to be comfortable - have tissues, glass of water or cup of tea ready
  • Consider internet connectivity. Does the space you have chosen for therapy allow for a strong internet connection? If you are not sure, you can perform a speedtest
  • Consider lighting. Make sure there is adequate light for your therapist to see your face and avoid setting up in a location where a window will be behind you as this may cast a strong shadow over your face.

Safety and Privacy

  • If there is a chance another person could enter the space or room you are using, it would be beneficial to put a 'do not disturb' sign on the door or find another way to ensure you are not interrupted during the session
  • Avoid speaking in the car, or in a public space. This may compromise the confidentiality of the session, and travelling (i.e. walking/driving) during your session may impact your internet connection

Limit Distractions

  • Limit all distractions in both your physical environment and your devices to ensure your full focus can remain on the session. This includes turning of the tv, setting your mobile phone to silent or 'do not disturb' and closing down windows/tabs or games on your computer/device that may distract you
  • Avoid eating and/or drinking alcohol during the session
  • Do not participate in the session if you are under the influence of illicit drugs or alcohol

Telehealth FAQ

What is a Telehealth session?

A Telehealth session is a consultation with your psychologist held via a video-conferencing app or over the phone and are conducted much the same as a regular face-to-face session. Our Telehealth sessions are conducted on a health-care specific video-conferencing platform called COVIU, or if you would prefer, the session can be conducted over the phone.

To participate in a Coviu Telehealth session with a psychologist you will need:

  • A private and comfortable space
  • A reliable internet connection
  • A camera and microphone connected to your computer
  • Speakers/headphones
  • Coviu is browser-based, so no software download is necessary (see Coviu for more information)

Once you have a Telehealth session scheduled, you will be given instructions on how to link to the session.

Can I get a Medicare rebate for a Telehealth session?

Prior to the COVID-19, Medicare rebates were exclusively available to people located in designated remote areas, however, new rules have been developed to provide access to healthcare during this crisis. 

On the 6th of April, Medicare released further details on a Telehealth package that allows those with an eligible referral to claim rebates for psychology sessions. As such, we are now able to process Medicare claims on your behalf. This package is due to expire September 30th 2020, at which time it will be subject to further review. For more information regarding this, please get in touch. You can also see this page for more information on Medicare rebates.

Can I get a private health rebate for a Telehealth session?

We have been advised that the majority of Australian health funds have agreed to provide coverage for teleconsultations provided by psychologists, from Monday 30 March, during the COVID-19 outbreak.

This is subject to the following conditions:

  • The patient is undergoing an existing course of treatment, and has seen the psychologist providing the teleconsultation over the past six months, or
  • For new patients, the telepsychology service has been recommended by their general practitioner, and
  • The service is delivered before 30 September 2020, and
  • The service is undertaken in accordance with Australian Psychological Society guidelines.

We advise you to contact your individual health fund to ensure you will be covered for psychological treatment, and that you will be covered for Telehealth.

How do I book in a Telehealth session?

Telehealth sessions can be booked online via our online booking page or by getting in touch with our Client Support team.

When will the CBD practice reopen for face-to-face sessions?

There are currently no plans to re-open the CBD practice for face-to-face sessions and it will remain closed for face-to-face sessions until further notice.

Can I visit the Gisborne practice if I live in the Melbourne metropolitan area.

No. We are offering treatment to those in the Melbourne metropolitan area via Telehealth exclusively. To prevent the spread of COVID-19, only residents of the Macedon ranges are being seen at the Gisborne practice.

Mindview Psychology therapists offering Telehealth sessions in Melbourne

Lynette Moseley


Joyce Ma


Luke Carrangis

Clinical Psychologist

Chhavi Pal


Ben Fletcher

Clinical Psychologist

other articles that may interest you…

When emotional needs are starving

When emotional needs are starving

  It is usually obvious when we aren’t getting our physical needs met. Our mouths feel dry from thirst, our stomachs rumble, or maybe our eyelids droop down begging for sleep. But what about emotional needs? These are often harder to identify, evaluate and...

Imagery Rescripting (ImRS)

Imagery Rescripting (ImRS)

ImRS is one of my favourite treatments. I’m not sure if it’s because I’ve seen first hand how profound it can be: people contacting a deeper part of themselves, reaching emotions that have never been touched before. Or the fact that I’ve witnessed the healing power of...

Ready to Make a Change?

 It can take courage to seek support when you are in need. If you’re seeking a Telehealth session in Melbourne our experienced team of psychologists are ready to provide the safe space that you need to explore your challenges and work towards lasting and meaningful change in your life.

If you have any questions or queries about our practice and psychologists we encourage you to call 03 9052 4365 or send us an email. If you are ready to get started, you can head to our online booking page, we look forward to working with you.

Get in touch

Melbourne CBD

Suite 48, Level 4 12 Collins Street
Melbourne VIC 3000

P  03 9052 4365

03 8513 6204


44 Mt Pleasant Road
Belmont VIC 3216