Telehealth Guidelines

We have compiled the following information to help you get the most out of your Telehealth session and to answer common queries you may have.

While Telehealth enables greater access and convenience, there are a number of considerations to be taken into account to ensure that your treatment is conducted safely and effectively.

To manage this around treatment goals and preferences, we have developed the following guidelines in regard to scheduling and participating in Telehealth sessions.

Scheduling Telehealth sessions

  • Not all psychologists at Mindview Psychology offer therapy via Telehealth. For psychologists who do not offer it, Telehealth may be approved only on a case-by-case basis in case of illness or emergency. 
  • We require 24 hours’ notice if you wish to switch your appointment from an in-person session to a Telehealth appointment. Failure to provide 24 hours’ notice may result in your appointment being cancelled if you are unable to attend in person and a cancellation fee may apply in accordance with our cancellation policy.

Getting the most out of Telehealth 

In a face-to-face therapy session at Mindview Psychology, a lot of consideration goes into optimising the treatment rooms in order to establish trust, stability and comfort.

With online therapy, the responsibility for creating an optimal therapy environment is shared between you and your therapist. We do not encourage Telehealth to be used in situations where you are unable to find a calm and private place.

Here  are some tips to ensure you get the most out of your Telehealth session: 

Preparing the Therapeutic Space

  • Consider internet connectivity –  Does your space allow for a strong internet connection? If you are not sure, you perform a speed test –
  • Try to commit to the same place each session –  you may have a particular room where you feel relaxed and/or a chair or couch you prefer to use
  • If possible, use a laptop or desktop computer – and ensure it is set up on a stable surface. If you need to use a mobile phone or tablet, turn off notifications and place the device on a stable surface
  • Consider what is needed to be comfortable – have tissues, a glass of water or a cup of tea ready
  • Consider lighting –  Make sure there is adequate light for your therapist to see your face and avoid setting up in a location where a window will be behind you as this may cast a strong shadow over your face.

Safety and Privacy

  • Put a do not disturb sign on the door if there is a chance another person could enter the space or room you are using so you are not interrupted during the session
  • Consider if you will be overheard by family members or housemates if you are conducting the session at home. 
  • Avoid speaking in the car or in a public space. This may compromise the confidentiality of the session, and travelling (i.e. walking/driving) during your session may impact your internet connection.

Limit Distractions

    • Limit all distractions in both your physical environment and your devices to ensure your full focus can remain on the session. This includes turning off the tv, setting your mobile phone to silent or ‘do not disturb’ and closing down windows/tabs or games on your computer/device that may distract you
    • Avoid eating during the session
    • Do not participate in the session if you are under the influence of illicit drugs or alcohol.

Conduct and Respect

Please consider the therapist and respect the work you are committed to doing together. Examples of choices or behaviours that may impact the session could be:

  • Appropriate attire (ie, dressed as you would for your in-person appointment)
  • Be fully present – your therapist may find it challenging if you decide to conduct the session while you are driving in the car or out in public where you will face many distractions.

    Telehealth FAQ

    What is a Telehealth session?

    A Telehealth session is a consultation with your psychologist held via a video-conferencing app or over the phone and are conducted much the same as a regular face-to-face session. Our Telehealth sessions are conducted on a health-care specific video-conferencing platform called COVIU, or if you would prefer, the session can be conducted over the phone.

    To participate in a Coviu Telehealth session with a psychologist you will need:

    • A private and comfortable space
    • A reliable internet connection
    • A camera and microphone connected to your computer
    • Speakers/headphones
    • Coviu is browser-based, so no software download is necessary (see Coviu for more information)

    Once you have a Telehealth session scheduled, you will be given instructions on how to link to the session.

    Can I get a Medicare rebate for a Telehealth session?

    Prior to the COVID-19, Medicare rebates were exclusively available to people located in designated remote areas, however, new rules have been developed to provide access to healthcare during this crisis. 

    On the 6th of April, Medicare released further details on a Telehealth package that allows those with an eligible referral to claim rebates for psychology sessions. As such, we are now able to process Medicare claims on your behalf.  For more information regarding this, please get in touch. You can also see this page for more information on Medicare rebates.

    Can I get a private health rebate for a Telehealth session?

    We have been advised that the majority of Australian health funds have agreed to provide coverage for teleconsultations provided by psychologists, from Monday 30 March, during the COVID-19 outbreak.

    This is subject to the following conditions:

    • The patient is undergoing an existing course of treatment, and has seen the psychologist providing the teleconsultation over the past six months, or
    • For new patients, the telepsychology service has been recommended by their general practitioner, and
    • The service is undertaken in accordance with Australian Psychological Society guidelines.

    We advise you to contact your individual health fund to ensure you will be covered for psychological treatment, and that you will be covered for Telehealth.

    How do I book in a Telehealth session?

    Telehealth sessions can be booked online via our online booking page or by getting in touch with our Client Support team.

    The path forward starts here...

    It can take courage to seek support when you are in need. Our experienced team of psychologists in Melbourne are ready to provide the safe space that clients need to explore their challenges and work towards lasting and meaningful change in their lives.

    We aim to gather information about your goals, your history and your current challenges so we can feel confident that we’ll match you with the right Melbourne Psychologist. This matching process is what sets us apart as we strive to support our clients and our psychologists to develop meaningful and successful relationships.

    Connect with us

    If you have any questions or queries about our practice and psychologists we encourage you to call (03) 9052 4365 or send us an email. If you're ready to get started, you can head to our online booking page, we look forward to working with you. 

    Contact us

    03 9052 4365

    F  03 8513 6204

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    Melbourne CBD

    Suite 48
    Level 4, 12 Collins Street
    Melbourne VIC 3000

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