Privacy Policy

LUMEAR GROUP PTY LTD ACN 627 861 063 in its own right and as TRUSTEE FOR LUMEAR FAMILY TRUST ABN: 25 486 184 240., complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records Act 2001 (Vic) (“Health Records Act”) and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information (“Health Information”).

Protecting your Personal Information

Mindview Psychology is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

As a registered Allied Health Provider, Mindview Psychology complies with the requirements of the Privacy Amendment (Private Sector) Act 2000 and the Victorian Health Records Act (2001). Mindview Psychology also observes the ethical guidelines of the Australian Psychological Society.

Mindview Psychology has a commitment to the protection of all client information under those Acts and guidelines.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.mindviewpsychology.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

Mindview Psychology and our associated providers comply with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society in the collection, use, storage and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Mindview Psychology will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Mindview Psychology
info@mindviewpsychology.com.au
03 9052 4365