Privacy Policy

LUMEAR GROUP PTY LTD ACN 627 861 063 in its own right and as TRUSTEE FOR LUMEAR FAMILY TRUST ABN: 25 486 184 240., complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records Act 2001 (Vic) (“Health Records Act”) and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information (“Health Information”).

Protecting your Personal Information

Mindview Psychology is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

As a registered Allied Health Provider, Mindview Psychology complies with the requirements of the Privacy Amendment (Private Sector) Act 2000 and the Victorian Health Records Act (2001). Where applicable, Mindview Psychology also observes the ethical guidelines of the Australian Psychological Society.

Mindview Psychology has a commitment to the management and protection of all client information under those Acts and guidelines.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.mindviewpsychology.com.au, from cookies and from third parties. 

Mindview Psychology and our associated providers comply with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society in the collection, use, storage and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Mindview Psychology will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

At Mindview Psychology, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and engage with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following types of information:

  1. Personal Information: This includes your name, email address, phone number, and any other information you provide when you contact us or request services.
  2. Health Information: As a mental health service provider, we may collect sensitive health information as part of the therapeutic process. This information is treated with the utmost confidentiality and in accordance with applicable laws.
  3. Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and the time and date of your visit.
  4. Cookies: Our website may use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

How We Use Your Information

Mindview Psychology uses the collected information for the following purposes:

  • To provide and maintain our services.
  • To communicate with you, including responding to inquiries and scheduling appointments.
  • To improve our website and services based on usage data and feedback.
  • To comply with legal obligations and protect our rights.

Disclosure of Your Information

We may share your information in the following circumstances:

  • With Your Consent: We may disclose your information if you have provided explicit consent for us to do so.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Mindview Psychology
info@mindviewpsychology.com.au
03 9052 4365