Please note: until further notice, we are exclusively conducting consults via phone or video-chat

Practice updates – COVID-19

Mar 24, 2020

Below we have compiled some information to assist our clients to make informed decisions regarding COVID-19. We are also seeking to encourage confidence in the continuation of your care and inform you of the Telehealth options available.

 As of the 24th of March, we have made the call to close our CBD practice for face to face consultations, and will now be exclusively conducting consults via phone or video-chat (Telehealth). We are beginning to contact those with appointments scheduled this week, and will continue to contact all clients with future appointments to inform them of this change. See the Telehealth FAQ section below for more information.

We are happy to report that as of March 24th, 4pm, no one on our team is currently aware of any personal exposure to COVID-19, however, we feel it is in the best interest of our clients, our staff and the community at large that we do everything in our power to limit the spread of COVID-19 by ceasing face-to-face consultations until the spread of COVID-19 has been contained within our country.

While our country is currently in a good position to fight this virus, we encourage all our clients to heed the advice of our Government regarding social distancing and to seek out information from reliable sources. The Health Department’s website contains official information on the COVID-19 health alert. The Prime Minister Scott Morrison’s website is also being updated with the latest advice and social distancing rules, and also publishing the latest state-specific media releases regarding COVID-19 from our Premier Daniel Andrews.

Not coping?

We encourage you to seek our help if if you become overwhelmed with worry over current events, or are simply not coping. We are working on solutions to provide all our clients with support during this crisis, but as we are not a crisis centre, in case of emergency please go to your local hospital’s emergency department or call Lifeline on 131114.  

If you are an exisiting client of Mindview Psychology and are in financial difficulty as a result of this crisis, we encourage you to come to us and fee arrangements can be discussed that will suit your situation.

We also want to provide you with some useful information to help you cope during this crisis. Below are some tools that haven been developed by our industry. We are posting them here in case you find them helpful.

Coping with Coronavirus Anxiety

The Australian Psychological Society has developed a very useful information sheet that provides practical tips for coping during the COVID-19 crisis.  Download it here.

Living with worry and anxiety amidst global uncertainty

Psychology Tools has put together this free guide Living with worry and anxiety amidst global uncertaintyDownload it here.

Telehealth FAQ

What is a Telehealth session?

A Telehealth session is a consultation with your psychologist held via a video-conferencing app or over the phone. Our Telehealth sessions are conducted much the same as a regular in-person session and go for 50-60 minutes. 

To participate in a video Telehealth session with a psychologist you will need:

  • Access to a private space
  • A laptop or or smartphone (Android or iOS)
  • A reliable internet connection

Once you have a Telehealth session scheduled, you will be given instructions on how to participate.

Can I get a Medicare rebate for a Telehealth session?

Prior to the COVID-19, Medicare rebates were exclusively available to people located in designated remote areas, however, new rules have been developed to provide access to healthcare during this crisis. 

On the 11th of March, Medicare announced it’s first package of Telehealth items for those in isolation due to COVID-19, and for those considered vulnerable. Please click the below link for more information on eligibility:

We are also pleased to share this news released by the APS on 23/03/2020

Today the Federal Minister for Health Greg Hunt has just announced the Primary Care Support Package, which is expected to be made available by Monday next week (30/03/2020).

This package is expected to include a comprehensive telehealth ‘whole of population’ model of care, including further expansion of the telehealth item numbers, and will be made available for mental health, allied health and general practice consultations.

We will provide further information to members as it becomes available.

 We hope to share more information on this as it comes to light.

Can I get a private health rebate for a Telehealth session?

We have just been advised that the majority of Australian health funds have agreed to provide coverage for teleconsultations provided by psychologists, from Monday 30 March, during the COVID-19 outbreak.

This is subject to the following conditions:

  • The patient is undergoing an existing course of treatment, and has seen the psychologist providing the teleconsultation over the past six months, or
  • For new patients, the telepsychology service has been recommended by their general practitioner, and
  • The service is delivered before 30 September 2020, and
  • The service is undertaken in accordance with Australian Psychological Society guidelines.

We advise you to contact your individual health fund to ensure you will be covered for psychological treatment, and that you will be covered for Telehealth.


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Suite 202
365 Little Collins St
Melbourne 3000

P: (03) 9052 4365
F: (03) 8676 0424