In response to COVID-19, our CBD practice continues to conduct all sessions via phone or video-consults (Telehealth)

Practice updates – COVID-19

Mar 24, 2020

Below we have compiled some information regarding our practice’s response to the COVID-19 crisis . We are also seeking to encourage confidence in the continuation of your care and inform you of the Telehealth options available.

As of the 24th of March, we have made the call to temporarily close our CBD practice for face to face consultations, and the CBD practice is exclusively conducting consults via phone or video-chat (Telehealth). See the Telehealth FAQ section below for more information.

We are pleased to announce that we are now also servicing the Macedon Ranges in two new locations. Luke Carrangis is now seeing clients at out Gisborne and New Gisborne practices, for more information, click here. Face to Face sessions are being offered at these two new locations but please note that, until further notice, only residents of the Macedon Ranges are being admitted for treatment at these locations. 

Not coping?

We encourage you to seek our help if if you become overwhelmed with worry over current events, or are simply not coping. We are working on solutions to provide all our clients with support during this crisis, but as we are not a crisis centre, in case of emergency please go to your local hospital’s emergency department or call Lifeline on 131114.  

If you are an exisiting client of Mindview Psychology and are in financial difficulty as a result of this crisis, we encourage you to come to us and fee arrangements can be discussed that will suit your situation. 

We also want to provide you with some useful information to help you cope during this crisis. Below are some tools that haven been developed by our industry. We are posting them here in case you find them helpful.

Coping with Coronavirus Anxiety

The Australian Psychological Society has developed a very useful information sheet that provides practical tips for coping during the COVID-19 crisis.  Download it here.

Living with worry and anxiety amidst global uncertainty

Psychology Tools has put together this free guide Living with worry and anxiety amidst global uncertaintyDownload it here.

Telehealth FAQ

What is a Telehealth session?

A Telehealth session is a consultation with your psychologist held via a video-conferencing app or over the phone and are conducted much the same as a regular face-to-face session. Our Telehealth sessions are conducted on a health-care specific video-conferencing platform called COVIU, or if you would prefer, the session can be conducted over the phone.

To participate in a Coviu Telehealth session with a psychologist you will need:

  • A private and comfortable space
  • A reliable internet connection
  • A camera and microphone connected to your computer
  • Speakers/headphones
  • Coviu is browser-based, so no software download is necessary (see Coviu for more information)

Once you have a Telehealth session scheduled, you will be given instructions on how to link to the session.

Can I get a Medicare rebate for a Telehealth session?

Prior to the COVID-19, Medicare rebates were exclusively available to people located in designated remote areas, however, new rules have been developed to provide access to healthcare during this crisis. 

On the 6th of April, Medicare released further details on a Telehealth package that allows those with an eligible referral to claim rebates for psychology sessions. As such, we are now able to process Medicare claims on your behalf. This package is due to expire September 30th 2020, at which time it will be subject to further review. For more information regarding this, please get in touch. You can also see this page for more information on Medicare rebates.

Can I get a private health rebate for a Telehealth session?

We have been advised that the majority of Australian health funds have agreed to provide coverage for teleconsultations provided by psychologists, from Monday 30 March, during the COVID-19 outbreak.

This is subject to the following conditions:

  • The patient is undergoing an existing course of treatment, and has seen the psychologist providing the teleconsultation over the past six months, or
  • For new patients, the telepsychology service has been recommended by their general practitioner, and
  • The service is delivered before 30 September 2020, and
  • The service is undertaken in accordance with Australian Psychological Society guidelines.

We advise you to contact your individual health fund to ensure you will be covered for psychological treatment, and that you will be covered for Telehealth.

How do I book in a Telehealth session?

Telehealth sessions can be booked online via our online booking page or by getting in touch with our Client Support team.

When will the practice reopen for face-to-face sessions?

We plan to remain closed for face-to-face sessions until social distancing rules are removed and the spread of COVID-19 is contained.


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 It can take courage to seek support when you are in need. If you’re seeking anxiety treatment in Melbourne our experienced team of psychologists in Melbourne are ready to provide the safe space that you need to explore their challenges and work towards lasting and meaningful change in your life.

If you have any questions or queries about treatment for anxiety in our Melbourne CBD clinic we encourage you to call 03 9052 4365 or send us an email. If you are ready to get started, you can head to our online booking page, we look forward to working with you.


P: (03) 9052 4365
F: (03) 8676 0424